We manage Stutts and are responsible for its cleanliness and for outstanding customer experience.
DOCK HAND JOB DESCRIPTION
Gas Docks Opening Procedures
Unlock gas pumps
Set up IPads
Dock lines secured
Test slack
Start music
Unlock boat club gate
Gas and clean boats
Check all hatches for trash and debris
Check compartments for standing water and trash
Are all life jackets onboard and dry?
All boats have an anchor, 2 dock lines, 1 tube rope, 1 ski rope?
Inside of boat: totally dry including windows, tables and dashes - free of spots - wax
Outside of boat is clean: free of spots
Wax ski boats and outside of pontoon boats and top of motors if needed
Return any infant, child or youth life jackets to their designated dock box
Return any cleaning materials back to the place you got them - keep dock boxes organized
Hang towels to dry on hooks, put away in dock box when dry
Take 2 dock carts to the parking lot cart drop area
Beach & Parking lot Duties:
Make sure beach is raked and free of debris. Also, all trash in parking lot from previous night partiers. Unlock Dock boxes for life jackets and make sure all kayaks and paddleboards are ready to go.
During each shift:
Check cleanliness of dock boxes, cobwebs, duck poop, and spider webs
Keep dock boxes closed
No stray items on gas dock (keep it neat and organized)
No eating in front of customers
Take lunch breaks away from the gas docks.
At the turn arounds:
Determine who stays at gas docks and who is cleaning boats beforehand to avoid chaos
All boats cleaned: floors hosed and disinfected, clean seats, dry and wax dash, tables anything fiberglass
Check for any trash
Check for missing ropes, anchor, life jackets
Windshields streak free
Hang towels to dry on hooks, put away in dock box when dry
Gas Dock closing procedures:
Gas $ to office
Remove iPads and speakers and put on charger
Store dock lines
Hoses up and locked
Close and latch dock boxes and tool box
All items stored in dock boxes in club area, lids closed
All water lines on dock turned off
Check and empty trash on gas dock area if needed
Gas and clean any boats that come in before you leave to help the ones working the next morning
List boats that are still out which will need cleaned the next morning on Slack
Return carts from the parking lot to the dock cart area behind the gates
Lock dock gate
Boat Club Members
Check their confirmation paper to confirm they get on the correct boat
Social conversation on the walk down (how’s your day going?, comment on something they are wearing, sports jersey etc, weather. If you recognize them, make them feel welcome by saying - good to see you again etc.)
Help them get on the boat, keeping the boat secured
Ensure they have all the equipment they have requested
Children are wearing life vests that fit
When they are ready to leave, untie boat and assist them out of their slip
Please instruct Boat club members to:
Please return the boat to the gas dock for a fill up and then return it to the appropriate slip (show them the marker naming the boat and you can also show them the dock box number)
If they are not comfortable parking their boat independently, they may unload from the gas dock and we will return it (not our preference and not for after hours returns)
Ask them to leave any life jackets they have used on the seats, to ensure they are sanitized for the next person
Ask they remove all their trash and personal belongings before leaving
Remind them of bridges and no beaching: remind them that this is beneficial to both us and them
Returning After Hours Instructions:
Please return the boat to your designated slip and leave the key in the ignition
Remind them that the gates automatically lock behind them after hours so to have all personal belongings with them before they head to their vehicle
IMPORTANT WORK ETHICS
On the gas docks, When a boat comes past the no wake buoy, all members should be standing and helping the boat. Never should anyone be sitting while there is a boat in the slip. Customers like to see a busy team and will reward you for it.
Do not eat down by the pumps in front of customers. We want you to have a un interrupted lunch and if someone is waiting for a slip and see you eating they can become upset.
One team member per boat club member. Better experience.
Do not walk through the mulch or tube to get to club docks. Run on the sidewalk.
Please keep pumps open until we close.. If we close at 7pm that does not mean you clock out and leave at 7pm.. You clean up and get everything ready for the next morning. Do NOT leave a Team Member hanging. Clean pumps. etc.
BOAT CLEANLINESS
Boats should be immaculate and dry. Final touches include all windshields and drivers console, tables and exterior. Remember ski boats need the outsides washed and waxed also. Motor cowlings need to be waxed often to keep water spots down.
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